Shipping & Returns
Shipping Policy
Processing & Delivery Times
- Orders are typically processed within 2-3 business days.
- Shipping times vary based on destination and shipping method selected at checkout.
- We currently offer standard and expedited shipping options.
- Local pickup is available at our store location for customers who prefer to pick up their orders.
Shipping Rates
- Shipping costs are calculated at checkout based on order weight, size, and destination.
- Free shipping is available on orders over $100 within the contiguous United States.
- Oversized or heavy items, such as poly furniture, carports, and swing sets, may require additional shipping fees. We will provide a shipping quote before processing the order.
Shipping Restrictions
- We currently ship within the United States only.
- Certain products may have shipping restrictions based on state regulations.
- Large items such as carports and swing sets may require special delivery arrangements. We will contact you with details upon purchase.
- Returns & Exchanges Policy
Return Eligibility
- We accept returns within 30 days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- Perishable or bulk food items are non-returnable for safety and health reasons.
- Customized or special-order items, including poly furniture and large outdoor products, are final sale and cannot be returned.
How to Request a Return
- Contact Us at office@pleasantvalleyky.net to request a return authorization.
- Package the item securely and include the original receipt or proof of purchase.
- Ship the item to the return address provided in the return authorization email.
Refunds & Processing
- Refunds will be processed within 5-7 business days after receiving the returned item.
- Original shipping fees are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges
- If you received a defective or incorrect item, please contact us within 7 days of delivery for a replacement.
- Exchanges for different sizes or products are subject to availability.
Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- If your package is lost in transit, we will work with the shipping provider to resolve the issue.
For further assistance, please contact Pleasant Valley Bulk Foods at office@pleasantvalleyky.net or 270-545-7558. Thank you!